Clients who wish to change or cancel an appointment are kindly requested to provide 24hrs notice or we would charge 50% off your treatment.
When requesting a specific therapist please state this at time of booking, whilst we cannot guarantee your wish where possible we will always try.
Prepayment may in some cases be required to secure an appointment. (Treatments longer than 1 hour.)
COMFORT DURING YOUR TREATMENT
Please ensure that you inform your therapist if you are too cold/hot, if your position is uncomfortable or the therapist’s pressure is not enjoyable. We will endeavour to adjust or change technique to suit you.
We will endeavour to send reminder text messages (at least 24 hours prior your visit); it is the responsibility of guest to remember their appointment.
We will endeavour to accommodate late arrivals however, we cannot promise a full treatment time.
We ask that our clients always allow enough time for your appointment and arrive 10-15 minutes early giving you the opportunity to unwind before your treatment and all new clients to complete a consultation form.
It is essential that you have a patch test specifically at Holistic & Beauty Therapy at least 24 hours prior to your first tinting appointment.
All children under 16 years of age must attend their first appointment with a Guardian/Adult.
Guardian/Adult must sign HB Therapy Parental Consent Form.